We are so confident that if
a debt is collectable we will
collect it for our clients.
As a result our debt recovery
service operates on a no win
no fee basis for pre-legal collections
(95% of cases resolved at this
stage). There are no placement
fees, letter writing fees, or
phone costs. If we do not recover,
you do not pay.
Dedicated
Account Manager for each client
Clients
have a dedicated Account Manager
so that they know who is dealing
with their debts at all times.
Each Manager is highly trained
and incentivised. They learn
the background to each matter
and apply the most appropriate
course of action. Useful advice
and guidance can therefore be
given to clients at each stage
of collection.
Bespoke
action paths depending on the
debt age, type and criteria
Not all
debts are the same. To achieve
the best chance of recovery,
each debt must be treated individually
and the most effective collection
techniques used depending on
the age, type and criteria of
each matter. Debt information
is analysed on receipt and a
decision taken as to the quickest
recovery procedure to be used.
Automated
event driven conditional processes
We have
invested heavily in state of
the art technology, including
SQL databases and automated
collection processes. This ensures
all routine steps are automatic
and take place without user
intervention. Broken agreements
and defaults are followed up
automatically. This allows our
talented collectors to concentrate
on what they do best –
collect by phone.
Proactive
collection by telephone
By far
the most important step in collecting
debt is contact with each debtor
by phone. Our team of highly
skilled collectors use all methods
of persuasion at their disposal
to ensure maximum returns for
their clients. Excuses are overcome
and disputes resolved. Automatic
dial facilities ensure total
efficiency and unprecedented
results.
Personal
visits
Where
a more persistent approach is
needed, the debtor can be visited
at home or work. If necessary,
legal proceedings can be personally
served to ensure maximum impact.
Focus
on insolvency procedures resulting
in early payment
By applying
our philosophy of debt collection
the “can’t pays”
are quickly separated from the
“won’t pays”.
The latter category is then
chased using insolvency procedures,
rather than traditional methods,
Debtors are advised personally
of the implications of insolvency,
normally resulting in a successful
recovery.
Extensive
payment methods for debtors
and remitting to clients
It is
important to ensure the debtor
has no excuse not to pay. We
therefore take all methods of
payment including cash, cheque,
bankers draft, BACs, CHAPs,
credit and debit cards and can
provide personal paying in books
where appropriate. Cleared funds
are remitted to clients each
week from our audited client
account in whatever format our
clients require.
Regular
progress reports in multiple
formats
It is
important clients are aware
of what action is being taken
on their cases and are kept
informed of progress throughout.
Our automated system ensures
this happens in every case.
Clients are notified on each
case as developments occur and
receive regular reports on their
entire portfolio of debt placed
with us for collection.
Dispute
resolution service Automated
referral system for clients
In the
current economic climate, debtors
try to avoid payment by raising
spurious or vexatious disputes.
Sometimes the amount concerned
can be a fraction of the total
debt value outstanding, and
yet the debtor withholds the
entire sum overdue. Our team
of collectors are fully trained
in the art of negotiation and
quickly establish the facts
of each matter. Disputes can
then be overturned and matters
settled quickly without the
need for lengthy litigation
through the Courts.
We accept
instructions in any format from
our clients including post,
fax, email and other electronic
formats.
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